These terms of service (“Terms”) govern your use of the bikedok mobile application (the “app”) and the bikedok bicycle parking service (the “Service”), operated by bikedok Ltd (“we”, “us”, “our”), a company registered in England and Wales (company number 15490930).
By creating an account and using the app, you agree to these Terms. If you do not agree, please do not use the app.
bikedok provides secure bicycle parking through physical docking units (the “Units”) located at various sites. The app allows you to locate Units, book a dock, unlock and lock Units via Bluetooth, and pay for your usage.
The availability of Units depends on location, demand, and operational factors. We will make reasonable efforts to keep Units available and in working order, but cannot guarantee that any particular Unit will be available at any given time.
To use the Service, you must create an account and provide accurate information. You are responsible for maintaining the security of your account credentials. You must not share your account with others or allow anyone else to use your account to access a Unit.
You must be at least 18 years old to create an account, or have the permission of a parent or guardian.
When using a bikedok Unit, you agree to:
We reserve the right to end a session, release a lock, or restrict your access to the Service if we reasonably believe you are misusing the Service or breaching these Terms.
Usage charges are displayed in the app before you confirm a booking. By confirming a booking, you authorise us to charge the applicable amount to your registered payment method.
Payments are processed securely by Stripe. You agree to Stripe’s terms of service in relation to payment processing.
Pricing may vary by location and may change from time to time. We will display the current pricing in the app at the time of booking.
If you cancel a booking before connecting to a Unit, no charge will be applied. Once a session has started (i.e. a Unit has been unlocked), charges will apply for the duration of the session.
If you experience a technical problem that prevents you from using the Service as expected, please contact us at contact@bikedok.co.uk and we will review refund requests on a case-by-case basis.
While the bikedok Units are designed to provide secure bicycle parking and hold a Sold Secure Diamond rating, we do not guarantee that your bicycle or belongings will be completely safe from theft, damage, or loss in all circumstances. You are responsible for ensuring that your bicycle is properly placed within the Unit and that the Unit has locked correctly (the app will confirm this).
We accept liability for loss or damage to your bicycle only where it is directly caused by a proven defect in a bikedok Unit or a failure of the locking mechanism, and only up to a reasonable value of the bicycle. We recommend that you maintain appropriate insurance for your bicycle.
To the fullest extent permitted by law:
We aim to keep the app and the Units operational at all times, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, technical issues, adverse weather, or other factors beyond our reasonable control. We will endeavour to provide notice of planned maintenance where practical.
The Service requires a Bluetooth connection between your mobile device and the bikedok Unit. You are responsible for ensuring your device’s Bluetooth is enabled and functioning. We cannot guarantee connectivity in all environments or with all device types, although the app is designed and tested to work with the vast majority of modern smartphones.
The app, its content, design, and the bikedok brand are owned by bikedok Ltd or its licensors. You may not copy, modify, distribute, or reverse engineer the app or any part of the Service.
We may update these Terms from time to time. If we make significant changes, we will notify you through the app or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
We may also modify, suspend, or discontinue any aspect of the Service at any time. Where reasonably possible, we will provide advance notice of significant changes.
You can close your account at any time through the app settings or by contacting us at contact@bikedok.co.uk. Any outstanding charges must be paid before account closure. We may also close or suspend your account if you breach these Terms.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
Email: contact@bikedok.co.uk
Address: bikedok Ltd, Chesham House, Dalton Lane, Keighley, West Yorkshire, BD21 4JH
Phone: 0330 441 7644
